REFUND AND RETURNS POLICY

Last updated: February 2026

1. Overview

This Refund and Returns Policy applies to purchases made through jimmontrose.com operated by Jim Montrose, a business registered in South Africa.

By placing an order on our website, you agree to the terms set out in this policy.

2. South African Consumer Rights (CPA Compliance)

For customers in South Africa, this policy complies with the Consumer Protection Act, 2008 (CPA).

Under the CPA, you have the right to:

Return goods within 7 days of delivery for any reason (cooling-off period for direct marketing, where applicable)
Return defective or unsafe goods within 6 months of delivery for a repair, replacement, or refund
Receive goods that are of good quality, reasonably durable, and fit for purpose

These rights apply in addition to any other rights in this policy.

3. International Customers

If you are purchasing from outside South Africa, your order may also be subject to mandatory consumer protection laws in your country. Where such laws apply, they will take precedence over this policy.

Unless otherwise required by law, international orders are governed by this Refund and Returns Policy and South African law.

4. Returns Eligibility

To be eligible for a return:

The item must be unused, unworn, and in its original condition
Original packaging, accessories, and proof of purchase must be included
The return request must be submitted within the applicable return period

We reserve the right to refuse returns that do not meet these criteria.

5. Non-Returnable Items

The following items are not eligible for return or refund unless defective:

Digital products or downloadable content
Software licenses or subscriptions once activated
Gift cards or vouchers
Personalized or custom-made items
Items marked “final sale”

6. How to Request a Return

To initiate a return, please contact us at jim@jimmontrose.com with:

Your order number
Reason for return
Supporting photos or information (if applicable)

We will provide return instructions once your request is approved. Unauthorized returns may not be accepted.

7. Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect
International return shipping, customs fees, and duties are the responsibility of the customer
We recommend using a trackable shipping method

8. Defective or Incorrect Items

If you receive an item that is defective, damaged, or incorrect:

Notify us within [48–72] hours of delivery
Provide clear photos and a description of the issue

We will arrange a repair, replacement, or refund in accordance with applicable consumer laws.

9. Refunds

Once we receive and inspect the returned item:

Approved refunds will be processed within [7–14] business days
Refunds will be issued to the original payment method
Shipping costs are non-refundable unless required by law

Currency conversion fees charged by your bank are non-refundable.

10. Exchanges

Exchanges are subject to product availability. If an exchange is not available, a refund may be issued in accordance with this policy.

11. Late or Missing Refunds

If you have not received your refund:

Check with your bank or payment provider
Allow processing time for international transactions
Contact us at jim@jimmontrose.com if the issue persists

12. Cancellations

Orders may be cancelled before dispatch. Once an order has been shipped, the return process must be followed.

Custom or made-to-order items cannot be cancelled once production has started.

13. Customs, Duties, and Taxes

International customers are responsible for:

Import duties
Customs clearance fees
Local taxes imposed by their country

These charges are non-refundable.

14. Changes to This Policy

We reserve the right to update this Refund and Returns Policy at any time. Changes will be posted on this page with an updated date.

15. Contact Information

For questions or return requests, contact us at:

Email: jim@jimmontrose.com
Company Name: Jim Montrose
Country: South Africa

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