SHIPPING & DELIVERY POLICY

(Physical and Digital Products)

Last updated: February 2026

1. Overview

This Shipping & Delivery Policy applies to orders placed through jimmontrose.com, operated by Jim Montrose, a business registered in South Africa.

This policy covers both physical products shipped to customers and digital products delivered electronically.

By placing an order, you agree to the terms set out below.

2. Product Types

2.1 Physical Products

Physical products are tangible goods that require shipping to a delivery address.

2.2 Digital Products

Digital products include, but are not limited to:

  • Downloadable files

  • Digital content

  • Online resources

  • Software, licenses, or access credentials

Digital products are delivered electronically and do not involve physical shipping.

3. Order Processing

3.1 Physical Products

Orders for physical products are processed within [1–3 / 3–5] business days after payment confirmation, excluding weekends and public holidays.

3.2 Digital Products

Digital products are typically delivered:

  • Immediately after payment confirmation, or

  • Within 24 hours via email, user account, or download link

Delivery times may vary depending on system availability or manual verification.

4. Delivery Methods

4.1 Physical Products

Physical products are delivered via third-party courier or postal services.

4.2 Digital Products

Digital products are delivered through:

  • Email delivery

  • Secure download links

  • User accounts or dashboards

  • Access credentials provided electronically

No physical shipment is involved.

5. Delivery Timeframes

5.1 Physical Products

Estimated delivery times are provided as guidelines only and are not guaranteed.

  • South Africa: [e.g. 2–5 business days]

  • International: [e.g. 7–21 business days, depending on destination]

Delays may occur due to customs clearance, courier delays, or factors beyond our control.

5.2 Digital Products

Digital delivery is considered complete once the product:

  • Has been successfully sent to the provided email address, or

  • Is made available for download or access via the customer’s account

6. Shipping Costs

6.1 Physical Products

Shipping costs are calculated at checkout based on:

  • Destination

  • Package size and weight

  • Selected shipping method

All shipping charges are shown before payment is completed.

6.2 Digital Products

Digital products incur no shipping fees, unless expressly stated.

7. Customs, Duties, and Taxes (Physical Products – International Orders)

International customers purchasing physical products are responsible for:

  • Import duties

  • Customs clearance fees

  • Local taxes (VAT, GST, sales tax, etc.)

These charges are not included in product prices or shipping fees and are non-refundable.

Digital products may be subject to local digital services taxes depending on your jurisdiction.

8. Delivery Address and Access Accuracy

8.1 Physical Products

Customers are responsible for providing accurate and complete shipping information.

We are not liable for delivery issues caused by incorrect or incomplete address details.

8.2 Digital Products

Customers are responsible for providing a valid email address and maintaining access to their user account (if applicable).

We are not responsible for delivery failures caused by incorrect email addresses, spam filtering, or customer system restrictions.

9. Risk and Ownership

9.1 Physical Products

Risk of loss or damage passes to the customer upon delivery to the specified address or upon handover to the courier, unless otherwise required by law.

9.2 Digital Products

Risk and responsibility pass to the customer once digital delivery has been completed.

10. Tracking and Access

10.1 Physical Products

Tracking details will be provided where available once the order has been dispatched.

10.2 Digital Products

Customers are responsible for downloading or accessing digital products promptly after delivery.

Download links may expire after 1 week.

11. Failed Deliveries and Access Issues

11.1 Physical Products

If a physical shipment is returned due to:

  • Failed delivery attempts

  • Incorrect address details

  • Refusal to pay customs or duties

We may reship the order at the customer’s cost or issue a refund excluding shipping fees.

11.2 Digital Products

If a digital product cannot be accessed due to a technical issue on our side, we will provide reasonable assistance to restore access.

12. Lost, Damaged, or Corrupted Products

12.1 Physical Products

If a physical product is lost or damaged in transit:

  • Notify us within [48–72] hours of delivery or expected delivery date

  • Provide supporting photos or information

We will assist with courier claims where applicable.

12.2 Digital Products

If a digital product is corrupted or inaccessible at the time of delivery, we will provide a replacement file or restored access.

13. Force Majeure

We are not responsible for delays or failure to deliver physical or digital products due to events beyond our reasonable control, including but not limited to natural disasters, system outages, strikes, government actions, or internet service disruptions.

14. Changes to This Policy

We reserve the right to update this Shipping & Delivery Policy at any time. Changes will be posted on this page with an updated date.

15. Contact Information

For delivery-related questions, contact us at:

Email: jim@jimmontrose.com
Company Name: Jim Montrose
Country: South Africa